WHO DO I CONTACT WITH QUESTIONS?

Please see our CONTACT page for all contact details.

DO YOU RE-STOCK YOUR RANGES?

On occasion, we will re-stock our core items but most of the time if it's gone, it's gone! Please make sure to check back frequently as we always have product arriving. Alternatively, if you can't find it on our site you might have better luck in one of our 4 stores.

WHERE ARE YOUR STORES LOCATED?

Our stores are located in Forster, Charlestown, Maitland, Port Macquarie, Tamworth & Jindabyne. Visit our STORES page for more information including the address and contact details of each location.

HOW CAN I PAY FOR MY ORDER ONLINE?

We currently accept Visa, MasterCard, Bank Deposit & Afterpay. We do not ship COD.

WHAT IS AFTERPAY?

Afterpay offers a convenient ‘wear now, pay later’ payment method, allowing a purchase to be paid for in four equal installments, due each fortnight, interest free.

To be eligible for Afterpay, you must:

• - Live in Australia
• - Be at least 18 years old
• - Have a valid and verifiable email address and mobile phone number
• - Use an Australian credit card to make the purchase

For more information see www.afterpay.com.au

DO I NEED AN ACCOUNT TO SHOP ONLINE?

No, you do not need to create an account to shop with us. You can make a purchase using our Guest Checkout. However, by creating an online account you can:

• - Check out faster
• - Update and save your details
• - Review past orders
• - Save and view your Wishlist
• - Be informed about sales and special offers

IS www.thestashhouse.com.au SAFE TO USE MY CREDIT CARD ON?

Providing our customers with a safe and secure shopping experience is critical for us. Your credit card transactions are encrypted & processed by SHOPIFY. Our servers are secure to protect you and your information. We will never sell or provide your information to an outside party. Please refer to our Privacy Policy for additional information.

WHAT IF I ORDERED SOMETHING OUT OF STOCK?

We will remove the out of stock items from your order and ship the rest to you. You will not be charged for the out of stock items. A customer service representative will be in touch to discuss this matter.

WHERE ARE YOUR PRODUCTS MADE?

Our products are designed in Australia and manufactured in Indonesia & China. We visit our main factories to make sure the working environment is suitable and safe for all the factory workers and that the quality is to standards.